Using a cloud contact centre enables you to provide the same level of service to your customers, irrespective of where your employees are based. You’ll have the benefit of a customer contact centre without the physical location. Call handlers may be spread across the country, or even world, whether your business requires individuals with industry specialisms, or a team of 2,000, Sesui can help you provide a consistent service to your customers.
With the cloud contact centre from Sesui, call handlers have the flexibility to work from any location.
By accessing full and advanced contact centre functionality from the cloud, Sesui offers solutions tailored to your business, providing managers, supervisors and agents with different levels of access. From making and receiving calls, to monitoring and managing performance and adjusting capacity, through to making informed business decisions with real-time reporting, the system will be tailored to your business needs.
Your headquarters, remote offices and home workers will be connected into one cloud contact centre. They’ll operate seamlessly as a team and enable you to recruit employees outside your current location. Improve the customer experience, whilst increasing agent productivity and performance, eliminating overtime costs, and reducing overheads.
Looking for a cloud contact centre? Then get in touch today.