Financial Returns

Achieve operational improvements and improve resource planning.  Re-route calls seamlessly across teams/locations to cover workload and absences.   Save wasted time and money on management reporting.

Quantify the effectiveness of different advertising campaigns or media.  Save on the cost of unnecessary telephone lines, PBX switches and their associated maintenance costs.

More satisfied customers

No more frustrating engaged tones or being stuck in a queue for your customers.  You can now see exactly how long it took for customers to be answered, the duration of their calls, and the services they chose.

Key business metrics

Gain instant visibility of all incoming call statistics and caller behaviour - giving you a marketing and customer satisfaction tool that will pay for itself many times over.  

Each and every call attempt (whether connected or not) is captured for you and reported on as part of our Management Information.  This can be tailored to report on your key business metrics.

Total control of your calls

Now you have the ability to direct telephone traffic to the most appropriate destination at any given moment, and deal with it precisely according to a set of rules that you control, in real time.   

Add or divert your own numbers.  Update, retrieve and listen to your own messages and recordings. Implement your own routing, time-of-day and continuity plans.  Whatever you want, whenever you want it, all available over the internet through your own secure log-in.

Failsafe Continuity

All with in-built Voice Continuity: ensuring calls get answered whatever the circumstances.