Category Archives: Blog

23rd June 2017

Our MD, Lee Bryant, features in Comms Business!

Since the call logging applications of years past, communications management products have evolved rapidly and, with the increased use of Cloud deployment, systems today are currently undergoing the next phase of their development. In a special Market Report on the subject, Comms Business spoke to the Managing Director of Sesui, Lee Bryant, for some industry insight!

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22nd May 2017

The business benefits of cloud telephony

Cloud telephony provides an opportunity to enhance customer interaction and improve experience, as outlined in my earlier blog. Now onto the business benefits – and today’s silver lining of cloud-based services!

Starting with the trend towards home-working; as this grows, businesses are keen to ensure their infrastructure enables them to maintain visibility and connectivity with remote workers, wherever they are. Likewise, with companies often operating regional call centres across multiple locations, the importance of having a complete picture of call activity is paramount. However, the individual telephone systems that support regional call centres often operate in isolation or are run by different providers – thereby (ironically) clouding the situation. Cloud telephony brings everything together into a central system. This means that remote workers access the same system as those on-site – and, crucially, deliver a consistent customer experience. Continue reading

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16th May 2017

Cloud Telephony Innovator, Sesui announced as a Finalist in the Oxfordshire Business Awards 2017

Cloud-based telephony innovator, Sesui Limited, is proud to announce it is a finalist in the Oxfordshire Business Awards 2017, following on from its success in the 2016 Queen’s Award for Enterprise: Innovation. The awards have recognised, rewarded and promoted excellence amongst Oxfordshire-based organisations for 23 years. This year, Sesui is one of only three finalists in the Oxford Science Park Innovation category, which is looking to reward the development and/or introduction of an innovative product, process, service or business method. Continue reading

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3rd May 2017

The customer benefits of cloud telephony

“Cloud-first strategies are the foundation for staying relevant in a fast-paced world.” So says Gartner, who predicts that more than $1 trillion in IT spending over the next five years will be affected by the shift to the cloud. So what does this mean for one of the most fundamental components of business operations – the telephone system? Well, these are exciting times. Continue reading

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31st March 2017

Meet the team – Paul O’Hanlon

It’s an exciting time at Sesui with international expansion on the horizon and a growing team to match.

Our Business Development Manager, Paul O’Hanlon, is the newest addition to the Sesui family and already proving himself as a driving force for business growth.

We sat down and had a chat with Paul to find out what drew him to Sesui, what he’s looking forward to bringing to the business and what he plans to achieve while here.   Without further ado, meet Paul!

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7th February 2017

OHES Environmental deploys Sesui solution to promote strategic growth

Sesui has provided OHES Environmental, a multidisciplinary environmental consultancy comprising 28 sites across the UK and Republic of Ireland, with a scalable virtual contact centre solution to host the telephony of its global 24-7 Emergency Advice service.

 Underpinned by our proprietary and location-independent i-Platform, the solution has provided OHES Environmental with the flexibility to cater to a growing customer base, without replacing existing infrastructure or investing in international call centres.

 Bill Atkinson, Chief Scientific Advisor, OHES Environmental, explains: “In 2011, we sought to expand our customer offering to incorporate a 24-7 emergency telephone advice service for customers moving dangerous goods anywhere in the world.

 “As a key element of our growth strategy, it was important to establish a credible and resilient service for the benefit of existing and prospective customers alike, but achieving this within budget was crucial.”

 The Sesui virtual contact centre solution is underpinned by our wholly owned telephony i-Platform, providing full control over technical developments and integration services. The swift addition of an affordable new service to OHES Environmental’s active onsite infrastructure was therefore easily achievable.

 “With Sesui, there is no need to implement new technologies when adding a service,” says Bill. “Our global 24-hour emergency telephone offering effectively sits alongside our original IP system.”

 Another prerequisite of the emergency service was international accessibility, which Sesui accommodated with a tailored multilingual service with overseas numbers, made possible by the versatility of the i-Platform and Sesui’s unique consultative approach.

 “The Sesui solution allows us to correctly route incoming calls from outside of the UK to the necessary interpreter,” comments Bill. “This was invaluable to our expansion, as it allows us to maintain control and draw up on our existing resources, rather than outsourcing to other countries.”

 He concludes: “Since deploying Sesui for the emergency line, our business has grown to around 200 customers worldwide; the scale of which wouldn’t have been possible without the flexibility and easy scalability of the Sesui solution.”

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16th December 2016

A look back at 2016

A note from Sesui’s Chairman

The New Year is fast approaching, which has got me thinking about 2016 and where it will sit in Sesui’s history. For me, the pinnacle has naturally been winning the Queen’s Award for Enterprise, and last month was the third and final instalment of the celebrations following the announcement in April and Buckingham Palace reception in July.

Of course, for many of us, our customers and our family members, last month’s ceremony was also just the beginning. It was our first formal celebration of the win as a company, signifying the start of five years of flying the Queen’s Award flag. And what a day to kick it off.

It was an honour to welcome HRH The Duke of Gloucester, who presented our Managing Director, Lee Bryant, with the official grant of appointment and commemorative crystal bowl. It’s fair to say His Royal Highness’s wit, genuine interest and knowledge of our area blew us all away, and his presence served to further validate the gravitas of the award, what it represents to us, and what we in turn represent to the industry.

A hat trick of additional accolades this year – two 2016 Technology Innovator of the Year Awards and a Top 50 in Tech listing in AI Magazine – and a number of new additions to the team, highlight just how much the business is growing. Equally, it serves as a constant reminder that to remain innovative is to continue developing, moving forward and taking our technology to the next level, a mindset that is evident in repeat winners of the Queen’s award.

Already, Sesui is operating in 26 countries, and expanding our international network further is a very exciting, very real, prospect for us. Our ability to deliver cloud-based telephony solutions across multi systems – even legacy equipment – on a global scale is an opportunity for companies with a multinational presence to create a seamless link between sites.

I look forward to seeing what we will have achieved in three years time, when we can apply for another Queen’s Award – perhaps this time in the category for international trade, as well as innovation!

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1st November 2016

Sesui sponsors UHUK

Gaining operational efficiencies through modern telephony

Urgent health and out of hours services are under increasing pressure to balance the achievement of year-on-year efficiency savings, with the ability to attract and retain a talented workforce happy with a career outside sociable hours. It’s a tall order that has culminated in some negative press for some services of late; change is therefore inevitable, but is it an obligation or an opportunity?

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3rd October 2016

Harley Street Concierge centrally manages remote call centre agents with Sesui

harley-street_new-logo_rgbSesui is enabling Harley Street Concierge, a leading provider of healthcare navigation services, to securely monitor and improve the patient experience provided by its geographically dispersed network of call centre agents who are using the Sesui Virtual Contact Centre solution.

As the UK’s top personalised private cancer support services provider, Harley Street Concierge helps patients suffering with cancer to access the most appropriate doctors, testing and treatment they might otherwise be unaware of or unable to organise. Call centre agents are the first point of contact with Harley Street Concierge and play a vital role in setting the standard for the quality of service and support patients will come to receive.

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