Category Archives: Blog

16th August 2017

Sesui wins ‘Best Cloud-Based Contact Centre – UK’

Corporate Vision, a leading monthly international publication in the corporate arena, has unveiled its 2017 Technology Innovator Awards winners and Sesui is delighted to announce it has been named ‘Best Cloud-Based Contact Centre UK’.

Now celebrating its third year, the Technology Innovator Awards is designed to showcase talented individuals, teams and firms that form the backbone of this dynamic industry. It aims to raise the profile of those whose innovative thinking and commitment to technology make the industry what it is today.

The win comes after Sesui was awarded two 2016 Technology Innovator Awards – the ‘CV Innovation Award’ for the Sesui i-App, and the award for ‘Most Pioneering Cloud-Based Contact Centre’.

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23rd June 2017

Our MD, Lee Bryant, features in Comms Business!

Since the call logging applications of years past, communications management products have evolved rapidly and, with the increased use of Cloud deployment, systems today are currently undergoing the next phase of their development. In a special Market Report on the subject, Comms Business spoke to the Managing Director of Sesui, Lee Bryant, for some industry insight!

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22nd May 2017

The business benefits of cloud telephony

Cloud telephony provides an opportunity to enhance customer interaction and improve experience, as outlined in my earlier blog. Now onto the business benefits – and today’s silver lining of cloud-based services!

Starting with the trend towards home-working; as this grows, businesses are keen to ensure their infrastructure enables them to maintain visibility and connectivity with remote workers, wherever they are. Likewise, with companies often operating regional call centres across multiple locations, the importance of having a complete picture of call activity is paramount. However, the individual telephone systems that support regional call centres often operate in isolation or are run by different providers – thereby (ironically) clouding the situation. Cloud telephony brings everything together into a central system. This means that remote workers access the same system as those on-site – and, crucially, deliver a consistent customer experience. Continue reading

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16th May 2017

Cloud Telephony Innovator, Sesui announced as a Finalist in the Oxfordshire Business Awards 2017

Cloud-based telephony innovator, Sesui Limited, is proud to announce it is a finalist in the Oxfordshire Business Awards 2017, following on from its success in the 2016 Queen’s Award for Enterprise: Innovation. The awards have recognised, rewarded and promoted excellence amongst Oxfordshire-based organisations for 23 years. This year, Sesui is one of only three finalists in the Oxford Science Park Innovation category, which is looking to reward the development and/or introduction of an innovative product, process, service or business method. Continue reading

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3rd May 2017

The customer benefits of cloud telephony

“Cloud-first strategies are the foundation for staying relevant in a fast-paced world.” So says Gartner, who predicts that more than $1 trillion in IT spending over the next five years will be affected by the shift to the cloud. So what does this mean for one of the most fundamental components of business operations – the telephone system? Well, these are exciting times. Continue reading

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31st March 2017

Meet the team – Paul O’Hanlon

It’s an exciting time at Sesui with international expansion on the horizon and a growing team to match.

Our Business Development Manager, Paul O’Hanlon, is the newest addition to the Sesui family and already proving himself as a driving force for business growth.

We sat down and had a chat with Paul to find out what drew him to Sesui, what he’s looking forward to bringing to the business and what he plans to achieve while here.   Without further ado, meet Paul!

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7th February 2017

OHES Environmental deploys Sesui solution to promote strategic growth

Sesui has provided OHES Environmental, a multidisciplinary environmental consultancy comprising 28 sites across the UK and Republic of Ireland, with a scalable virtual contact centre solution to host the telephony of its global 24-7 Emergency Advice service.

 Underpinned by our proprietary and location-independent i-Platform, the solution has provided OHES Environmental with the flexibility to cater to a growing customer base, without replacing existing infrastructure or investing in international call centres.

 Bill Atkinson, Chief Scientific Advisor, OHES Environmental, explains: “In 2011, we sought to expand our customer offering to incorporate a 24-7 emergency telephone advice service for customers moving dangerous goods anywhere in the world.

 “As a key element of our growth strategy, it was important to establish a credible and resilient service for the benefit of existing and prospective customers alike, but achieving this within budget was crucial.”

 The Sesui virtual contact centre solution is underpinned by our wholly owned telephony i-Platform, providing full control over technical developments and integration services. The swift addition of an affordable new service to OHES Environmental’s active onsite infrastructure was therefore easily achievable.

 “With Sesui, there is no need to implement new technologies when adding a service,” says Bill. “Our global 24-hour emergency telephone offering effectively sits alongside our original IP system.”

 Another prerequisite of the emergency service was international accessibility, which Sesui accommodated with a tailored multilingual service with overseas numbers, made possible by the versatility of the i-Platform and Sesui’s unique consultative approach.

 “The Sesui solution allows us to correctly route incoming calls from outside of the UK to the necessary interpreter,” comments Bill. “This was invaluable to our expansion, as it allows us to maintain control and draw up on our existing resources, rather than outsourcing to other countries.”

 He concludes: “Since deploying Sesui for the emergency line, our business has grown to around 200 customers worldwide; the scale of which wouldn’t have been possible without the flexibility and easy scalability of the Sesui solution.”

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