INTELLIGENT CALL MANAGEMENT

 

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Hosted solutions for inbound calls

Any business that relies on inbound calls needs to ensure they are handled in the most efficient and pleasing manner.

Our advanced call functionality achieves this by giving you control of how you route and receive calls and allowing you to measure your real-time call performance by your chosen metrics.

All our solutions are available using your existing equipment, allowing you to benefit immediately from the most advanced call functionality on the market without the need to invest in any technology upgrade.

Add value to every call you receive

Sesui provides you with far more than just a number divert.  We offer a range of value added services that can give you a real business advantage over your competitors.

These are all provided via our online portal which gives you the ability to ‘self-manage’ resources and costs, providing real-time control of your call performance.

Customised solutions

Inbound call solutions have traditionally been one size fits all.  Instead, Sesui's hosted, modular approach allows us to customise solution to achieve your specific needs.

Our unique approach means your phone system can grow and adapt with your organisation, for example from a simple telephone number with call statistics that can grow into integrated voice and data business solution.

Remove the risk of investing in unnecessary or redundant technology

The Sesui service does not require significant capital expenditure and is intended to complement existing investments in systems and hardware, or, to bridge a service or technology gap due to ageing hardware.  

Whichever is the right option, you can feel confident that a Sesui solution eliminates the need for costly new hardware or equipment, both from a purchasing and ongoing maintenance/support perspective.

 
  •  Call centre applications
  •  Remote worker solutions
  •  Call recording
  •  Real-time Management Information
  •  Smart messaging & alerts
  •  Advanced call routing
  •  Call capacity management
  •  Service integration

 

Geographic mapping of calls

NEWSFLASH - Pandemic Planning
Sesui allows you to reroute calls to home or remote workers in the event that staff cannot get to the workplace, whilst retaining full management control and monitoring of performance.   Our accept/reject feature allows home workers to distinguish between work and personal calls and answer appropriately.   For further information call us on 08445 600 600.

LAST UPDATED December 2009
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